Property Patrol & Tow Request Guide
Empower Your Team: Scan & Request Tows Instantly!
Take control of your parking enforcement! ParkPlus allows authorized property staff to patrol their lots, scan vehicle license plates using a mobile device, and instantly request a tow for unauthorized vehicles directly from your designated towing partner. No phone calls needed – streamline the process and get faster enforcement!
Why it's powerful: Dramatically speeds up violation handling, ensures direct communication with your towing partner, and provides a digital record of the request.
Permissions & Setup Required: This feature requires appropriate user permissions and your property must have an assigned Towing Partner configured in the Property Management settings.
How to Scan and Request a Tow:
Follow these steps when you find a potentially unauthorized vehicle:
- Access Patrol/Scan Feature: Navigate to the 'Patrol', 'Scan Tag', or similar section within your ParkPlus portal/app (availability may depend on your user role).
- Select Property: Ensure you have selected the correct property where you are performing the scan.
- Activate Camera/Scanner: Tap the button to start the tag check (e.g., or ).
- Take a Clear Picture: Aim your camera at the vehicle's license plate, ensuring it's well-lit, centered, not blurry, and unobstructed. Snap the picture. Quality Matters!
-
Review Scan Result: The system will check if the plate has a valid permit for *your* property.
- VALID: The vehicle is permitted. No further action needed.
- INVALID / EXPIRED / NOT FOUND: The vehicle appears unauthorized. Proceed to the next step.
- UNKNOWN/ERROR/TIMEOUT: Try scanning again, ensuring a clear picture and good connection.
-
Verify & Request Tow (If Invalid): If the scan result is INVALID, you'll likely be taken to a 'Tow Verification' screen.
- Confirm Plate: CRITICAL! Carefully type the license plate exactly as it appears on the vehicle to double-check the system's scan. This manual confirmation is vital to prevent incorrect tows.
- Submit Request: Click "Verify Tow", "Request Tow", or "Submit".
What Happens Next?
- A tow record is automatically created and assigned directly to your designated towing partner (using the Towing Partner ID set in Property Management).
- The tow status is immediately set to 'Dispatched', and the type is set to 'PPI' (Private Property Impound).
- Notifications (if enabled in Towing Settings and Property Config) are sent to the towing company and configured property contacts.
- You will typically be redirected back to your dashboard with a success message.
Tow Requested! Your towing partner has been notified and the tow is dispatched in the system. You've successfully initiated enforcement without needing a phone call!